Frequently Asked Questions

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What To Expect When
Working With A Creative Studio

First time contracting creative services? Or maybe coming across our business for the first time... Explore our collection of Frequently Asked Questions to gain an idea around how we work, what to expect and gain more understanding around our business services.

On average, we advise a six to eight week turnaround, but the pace of any project is set by each client. How much input you can provide during the initial stages, your availability with feedback, how soon the content is ready, all this affects the speed of completion. The functionality needs may also play a role, more complex sites will take more time to develop.

Yes. WordPress is a great content management system that now powers more than 30% of the web. Its huge market share is due to its flexibility and scalability, making it the ideal, adaptable platform for any business.

Nope! We work with clients all over the world. Our whole team works remotely, but this does not mean our service is impersonal - quite the opposite... Technology allows us to nurture honest relationships with all our clients, no matter their location.

We can! We provide on-going support for many of our clients. Check out our Website Maintenance, an exclusive service offered to all 22 Century built websites.

For most projects, equal payments are made at the start and end of a project. For large projects, such as, but not limited to; Websites, we do require between 25-50% as a deposit to secure your work within our teams workflow. Once your work has been completed we will release appropriate files and/or logins and/or activate assets whilst issuing a final invoice including the remaining amount owed along with any additional costs and expenses accrued during the project. 

 

For smaller ad-hoc tasks, such as, but not limited to; on demand Graphic Design, or one-off Marketing documents we provide a project estimate, carry out the task, add up the final expense including revisions, additions and changes in project spec to raise a closing invoice, from there we will release artwork and files upon receipt of the payment in full.

 

If a payment is not received within the agreed timeframe, your services will be revoked until the payment has been made in full to protect our design assets.

 

We understand that design and marketing can a big investment and want to help you budget for the expense in whatever way possible. Therefore, we accept BACS payments as well as all major credit cards. 

We are only an email away! We’re here to help you as much or as little as you need, and we won’t disappear once the site is launched. We’ve been doing this for many years, so we aren’t going anywhere anytime soon.

We offer two branding packages, making great branding accessible for all. Find prices for our brand packages here.

For the majority of our services we do have a Contract of Services which outlines the process of changing, pausing or terminating a project with us.

 

For more ad-hoc projects, such as; on demand Graphic Design, Branding, etc. we do have the right to charge for the full amount quoted or estimated for the project, including additions, revisions and extra requirements if the project was in progress, however, we will try our upmost to find the most suitable solution for you and your business.

 

We value our clients relationships and understand, sometimes, plans change in which case we will raise a closing invoice for the work completed as per our Terms & Conditions to ensure your account is settled and artwork will remain in our systems for up to a predetermined grace-period.

Delivering mentoring remotely is actually far more effective than in person. When you book your 1 hour session with us via our online booking system, we will send you a Zoom link for you to log into. From there, we are able to easily share-screen, issue important links and collaboratively work together through worksheets and documents as a team.

 

All our mentoring sessions are recorded, we do this so you can create a resource library of hour long tuition to reflect back on as a refresher at a later date. You will be issued a video of our session up to 48 hours after the session has ended.

In this case you are the designer, and you simply need a technician who can execute your idea using computer software. We bring strategic thinking as well as execution to a project, and that’s more than you’re looking for. Sadly, we are probably not the right fit.

Depending on the package you choose, it usually takes me anywhere from 2 weeks for a logo creation to 6 weeks for a New Business Start-up Package package with a few additional pieces of collateral.

Yes. Some clients have trusted print suppliers they already use and simply need print-ready files they can take to them. Or, when needed, we can manage the entire printing process for you, recommending suppliers, obtaining quotes and seeing your project through to the finished delivery.

Let’s face it, the world’s gone social. In fact, 30% of all time (and counting) spent online is allocated to social media. If you want to get in front of people, social media is the way to do it. Whether you’re interested in building brand awareness, lead generation or creating a community hub, we can help!

The short answer, it depends... While Facebook is a popular starting point, we like to get to know each client on an individual basis. Every brand is unique, deciding which platform to spend time on relies on factors like where your audience is, what products or services your business provides and the goals you wish to achieve.

Our Social Media packages have three platform slots as standard.

While our service prices are outlined both online and at the start of a project, sometimes, additional fees can occur if for instance; a project takes longer than originally factored in as a result of client delays, changes from the initial brief or additional revisions which are not factored into the estimate. If for example, you wish to add extra items to your ongoing project, such as additional website functionality or bolt-on support, these prices will be outlined for your consideration before proceeding, then added to your invoice. 

 

We pride ourself on being open and honest around pricing, which is why the exact inclusions of a project are specified in our initial estimates, within these communications our standard hourly rate will also be stated along with a link to our Terms & Conditions. Extra work, over and above the originally stated brief received or estimate provided will be charged at our standard hourly rate and clearly itemised within our final invoice.

 

We try to provide accurate, honest pricing at the start of any project, but unfortunately design is subjective, therefore, if we need to revise projects above what we have already created, we feel it is only fair to charge for the time taken to carry out these amendments. We do not charge additional time for errors which maybe caused by us, i.e. typos. If a project runs into additional time and we are charging extra at a standard hourly rate, you will be notified of the hours accumulating via email throughout this process.

When you become a Social Managed client you will get access to our client facing portal to collaboratively review and approve social posts. We post using a non-invasive third party platform, and only when posts are approved to ensure we are remaining complaint.

You should make some kind of regular checks on performance every month, these results should influence your longer term marketing strategy. As long as the signs are good then a more in-depth review can take place quarterly. However, always analyse the result of specific campaigns as they happen and, if necessary, adjust your plan accordingly.

On average, we advise a six to eight week turnaround, but the pace of any project is set by each client. How much input you can provide during the initial stages, your availability with feedback, how soon the content is ready, all this affects the speed of completion. The functionality needs may also play a role, more complex sites will take more time to develop.

Yes. WordPress is a great content management system that now powers more than 30% of the web. Its huge market share is due to its flexibility and scalability, making it the ideal, adaptable platform for any business.

Nope! We work with clients all over the world. Our whole team works remotely, but this does not mean our service is impersonal - quite the opposite... Technology allows us to nurture honest relationships with all our clients, no matter their location.

We can! We provide on-going support for many of our clients. Check out our Website Maintenance, an exclusive service offered to all 22 Century built websites.

For most projects, equal payments are made at the start and end of a project. For large projects, such as, but not limited to; Websites, we do require between 25-50% as a deposit to secure your work within our teams workflow. Once your work has been completed we will release appropriate files and/or logins and/or activate assets whilst issuing a final invoice including the remaining amount owed along with any additional costs and expenses accrued during the project. 

 

For smaller ad-hoc tasks, such as, but not limited to; on demand Graphic Design, or one-off Marketing documents we provide a project estimate, carry out the task, add up the final expense including revisions, additions and changes in project spec to raise a closing invoice, from there we will release artwork and files upon receipt of the payment in full.

 

If a payment is not received within the agreed timeframe, your services will be revoked until the payment has been made in full to protect our design assets.

 

We understand that design and marketing can a big investment and want to help you budget for the expense in whatever way possible. Therefore, we accept BACS payments as well as all major credit cards. 

We are only an email away! We’re here to help you as much or as little as you need, and we won’t disappear once the site is launched. We’ve been doing this for many years, so we aren’t going anywhere anytime soon.

We offer two branding packages, making great branding accessible for all. Find prices for our brand packages here.

For the majority of our services we do have a Contract of Services which outlines the process of changing, pausing or terminating a project with us.

 

For more ad-hoc projects, such as; on demand Graphic Design, Branding, etc. we do have the right to charge for the full amount quoted or estimated for the project, including additions, revisions and extra requirements if the project was in progress, however, we will try our upmost to find the most suitable solution for you and your business.

 

We value our clients relationships and understand, sometimes, plans change in which case we will raise a closing invoice for the work completed as per our Terms & Conditions to ensure your account is settled and artwork will remain in our systems for up to a predetermined grace-period.

Delivering mentoring remotely is actually far more effective than in person. When you book your 1 hour session with us via our online booking system, we will send you a Zoom link for you to log into. From there, we are able to easily share-screen, issue important links and collaboratively work together through worksheets and documents as a team.

 

All our mentoring sessions are recorded, we do this so you can create a resource library of hour long tuition to reflect back on as a refresher at a later date. You will be issued a video of our session up to 48 hours after the session has ended.

In this case you are the designer, and you simply need a technician who can execute your idea using computer software. We bring strategic thinking as well as execution to a project, and that’s more than you’re looking for. Sadly, we are probably not the right fit.

Depending on the package you choose, it usually takes me anywhere from 2 weeks for a logo creation to 6 weeks for a New Business Start-up Package package with a few additional pieces of collateral.

Yes. Some clients have trusted print suppliers they already use and simply need print-ready files they can take to them. Or, when needed, we can manage the entire printing process for you, recommending suppliers, obtaining quotes and seeing your project through to the finished delivery.

Let’s face it, the world’s gone social. In fact, 30% of all time (and counting) spent online is allocated to social media. If you want to get in front of people, social media is the way to do it. Whether you’re interested in building brand awareness, lead generation or creating a community hub, we can help!

The short answer, it depends... While Facebook is a popular starting point, we like to get to know each client on an individual basis. Every brand is unique, deciding which platform to spend time on relies on factors like where your audience is, what products or services your business provides and the goals you wish to achieve.

 

Our Social Media packages have three platform slots as standard.

While our service prices are outlined both online and at the start of a project, sometimes, additional fees can occur if for instance; a project takes longer than originally factored in as a result of client delays, changes from the initial brief or additional revisions which are not factored into the estimate. If for example, you wish to add extra items to your ongoing project, such as additional website functionality or bolt-on support, these prices will be outlined for your consideration before proceeding, then added to your invoice. 

 

We pride ourself on being open and honest around pricing, which is why the exact inclusions of a project are specified in our initial estimates, within these communications our standard hourly rate will also be stated along with a link to our Terms & Conditions. Extra work, over and above the originally stated brief received or estimate provided will be charged at our standard hourly rate and clearly itemised within our final invoice.

 

We try to provide accurate, honest pricing at the start of any project, but unfortunately design is subjective, therefore, if we need to revise projects above what we have already created, we feel it is only fair to charge for the time taken to carry out these amendments. We do not charge additional time for errors which maybe caused by us, i.e. typos. If a project runs into additional time and we are charging extra at a standard hourly rate, you will be notified of the hours accumulating via email throughout this process.

When you become a Social Managed client you will get access to our client facing portal to collaboratively review and approve social posts. We post using a non-invasive third party platform, and only when posts are approved to ensure we are remaining complaint.

You should make some kind of regular checks on performance every month, these results should influence your longer term marketing strategy. As long as the signs are good then a more in-depth review can take place quarterly. However, always analyse the result of specific campaigns as they happen and, if necessary, adjust your plan accordingly.

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We Love To Think Creatively For You

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INDUSTRY EXPERTS

We love thinking creatively for you

Design & Marketing is just a tool to achieve your business goals. But there is no way to get worthwhile results without cooperation and trust between a client company. We pride ourselves on maintaining excellent customer relations whilst nurturing long-term relationships.